Hotel Policies and Guidelines
1. Prohibited Items:
The hotel reserves the right to remove and/or confiscate any of the following items found in hotel rooms without prior notice. Guests will be charged for any damages, loss, or costs incurred due to violation of this policy:
- Pets (except for registered guide dogs) or livestock
- Pillows, bed sheets, duvets, or other bedding items
- Electrical appliances or equipment for heating and cooking purposes
2. Guest Conduct:
- The hotel reserves the right to ask guests to leave immediately without refund or compensation if they are deemed to be using the hotel irresponsibly, causing damage, or compromising the safety and well-being of guests, staff, or property.
- The hotel upholds a safe and family-friendly environment. Guests are expected to ensure that all companions meet legal age requirements for check-in and stay, except for minors who are accompanied by a parent or legal guardian.
3. Non-Smoking Policy:
- Smoking inside hotel rooms is strictly prohibited. A penalty of PHP 10,000.00 will be charged to violators.
4. Payment Policy:
- Walk-in guests are required to pay upon check-in.
5. Check-In & Check-Out:
- Standard check-in time: 2:00 PM
- Standard check-out time: 12:00 PM
Late check-out fees:
- From 1:00 PM to 5:00 PM – 50% of the room rate
- After 6:00 PM – Full one-night charge
6. Reservation Deposit:
- A 50% deposit of the total cost is required to secure reservations.
7. Extended Stay Policy:
- Guests wishing to extend their stay must settle their account before check-out time. Failure to do so will result in an automatic shutdown of the room’s power supply.
8. Energy Conservation:
- Guests are kindly requested to turn off the TV and air conditioning when leaving the room.
9. Prohibited Substances:
- The use or possession of illegal drugs is strictly prohibited. Offenders will be reported to the authorities.
10. Swimming Pool & Bar Hours:
- Pool Hours: 7:00 AM – 10:00 PM
- Bar: 6:00 AM – 12:00 MN
11. Extra Charges:
- Extra person charge: PHP 500.00 per person
- No charge for 1 children 7 years old and below
12. Incident Policy
- In the event of any incident, accident, or damage occurring inside the hotel premises, guests must report it immediately to the front desk or hotel management. The hotel will assess the situation and take necessary action. The hotel is not liable for any personal injury, loss, or damage to guest belongings unless proven to be due to negligence on the part of the hotel.
13. Security Deposit Policy
- A refundable security deposit of PHP 2,000.00 is required upon check-in. This will be refunded upon check-out, provided there are no outstanding charges or damages.